Account and data control
Request account deletion
This page explains how to request deletion of an itsme invoicey account and the company workspace data associated with it. You can submit a request without signing in or reinstalling the app.
How to submit a request
- Use the account email address to contact ITSMe Technology.
- Include your account email, username, company or workspace name, and whether you are requesting deletion of one workspace or every workspace you own.
- We will verify that you control the account before processing the request. We may reply to confirm the request and explain any information that must be retained.
What deletion covers
After ownership is verified and deletion is completed, ITSMe Technology removes the selected company workspace’s app-managed database, attachments, memberships, business records, and app-managed backups. Other companies and shared users are not automatically deleted. Please state clearly if you want more than one workspace deleted.
Some information may be retained where required by law, to address an unresolved dispute or protect service security. Copies you downloaded, device caches, and provider backups may remain outside our direct control until their normal expiry. See the Privacy Policy for the retention details.
If you have an active subscription purchased through Google Play, cancel it in Google Play’s Subscriptions settings as well; deleting an app account does not itself cancel a store subscription.
Contact ITSMe Technology
Email: [email protected]
Phone: +94 70 235 9602
Homagama, Sri Lanka